FAQ

Handling Time & Transit Time

Handling Time:
1–3 days
(Holidays may extend processing time automatically.)

Transit Time:
10–25 days
(Delivery time may vary depending on destination and local courier services.)

Missing Items

I am missing some items from my order. What should I do?
Our products may be shipped separately based on your order. For example, if your order includes items from different warehouses, they may arrive in multiple deliveries. The remaining items may arrive soon. If you have concerns, please contact us.

Order Cancellation

Can I cancel my order?
All changes or cancellations must be requested by email at sales@galaxybeads.com.
Please include your full name and order number in the email.

Shipping Countries

Can it be sent to my country?
We ship to most countries worldwide, except those subject to UN, US, or OFAC sanctions.

Payment Methods

How can I pay?
You can pay using:

  • Visa or MasterCard credit card
  • PayPal (PayPal balance or credit card)
  • T/T wire transfer

After completing a wire transfer, please send us the payment voucher. Once the payment is confirmed, we will ship your order immediately.

Order Processing

How long after payment will my order be shipped?
Normally, we complete and ship orders within 72 hours (excluding weekends and holidays).
In case of unexpected delays, we will notify you via email or phone.

Stock Availability

Are all products in stock?
Most products are in stock. Items that are out of stock will be clearly marked.
In rare cases, inventory discrepancies may occur. If an item becomes unavailable after payment, we will notify you by email and issue a partial refund.

Color Differences

Color differences of the beads
Due to different production batches, glass beads may show slight color variations. For example, Czech glass beads may vary subtly between batches. This is normal and not considered a quality issue.

Electroplated Products – Color Protection

The durability of electroplated colors depends on usage and storage conditions.
Please avoid high-humidity environments. Exposure to seawater, sweat, or chemicals may affect color longevity.

Contact Us

Any questions?
Please contact us via the “Contact Us” page.
Our customer service team will respond within 24 hours (excluding holidays).